Refund policy

Returns & Refunds

We accept return requests within 30 days of delivery. To be eligible, items must be unused, unworn, with original tags and packaging, and accompanied by proof of purchase.

To start a return, contact us at contact@valenmere.shop. If your return is accepted, you are responsible for providing and paying for the return shipping label. Items sent back without prior authorization may not be accepted. We do not charge a restocking fee.

Damages and issues

Please inspect your order upon arrival and contact us promptly if an item is defective, damaged, or incorrect so we can review the issue and make it right.

Exceptions

Personalized items, gift cards, and items marked final sale cannot be returned. For hygiene reasons, worn or altered items are not eligible.

Refunds

Once we receive and inspect your return, we will notify you of the decision. Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time.